Mike Chiu
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Last activity
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Activity overview
Latest activity by Mike Chiu-
Mike Chiu commented,
I use Incremental Export API with item ticket_events, and I am confused about the fields in response. I think for the field event_type within child_events, mostly it maps to the events list in tick...
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Mike Chiu commented,
Hi Greg Katechis Is there any updates ? thanks! And I can't find the definition of ticket_events response json format, is there any place that I can check out ? Thanks!
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Mike Chiu commented,
Hi Greg Katechis Thanks for your quick reply. I will make a try based on your suggestion. Thanks!
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Mike Chiu created a post,
Is it possible to use existing domain to request for Global OAuth Client without renaming ?
Hi there, Based on the documentation, is it possible if we want to request for Global OAuth Client with existing domain without `d3v-` prefix ? Asking because there's a domain served already for s...
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Mike Chiu commented,
Hi Greg Katechis, After doing some very rough test between ticket_audits API and `ticket_events` incremental export api with sideload comment_events, got some notes here: 1) ticket_audits contain...
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Mike Chiu commented,
Hi Kay, Yes, finally I didn't use API token for my implementation due the scoped access. But there's no scope setting for some API like incremental export, ticket_audits ,..., etc and have to ask f...
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Mike Chiu commented,
Hi Greg Katechis, Thanks for your reply, sure I will test the export API with service load user. Will keep updated. Thanks.
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Mike Chiu commented,
Hi Greg Katechis, Thanks again and there's one thing I want to make sure. Does incremental export API with service load "user" could cover all the results returned from auditlogs API? Want to make ...
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Mike Chiu commented,
Hi Greg Katechis, Thanks for you reply, on my testing, there is no specific scope for incremental export API either. it would be appreciated if you can send Incremental Export API scope to discuss ...
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Mike Chiu created a post,
Differences between Ticket Audits API, Webhook, Incremental Export API and Audit Logs API
Hi there, I am implementing a flow to track the change events in Zendesk. For general account activities, I use audit_logs API as user event detection. For ticket-related events, originally I choo...