Mike Chiu

1. Agent guide
2. Ticket management
3. Viewing all events for ticket updates

I use Incremental Export API with item ticket_events, and I am confused about the fields in response. I think for the field event_type within child_events, mostly it maps to the events list in tick...

• View comment
• Mike Chiu
• Created August 03, 2022 09:36
• 0 votes

1. Community
2. Developer - Zendesk APIs
3. Differences between Ticket Audits API, Webhook, Incremental Export API and Audit Logs API

Hi Greg Katechis Is there any updates ? thanks! And I can't find the definition of ticket_events response json format, is there any place that I can check out ?  Thanks!

• View comment
• Mike Chiu
• Created August 03, 2022 08:39
• 0 votes

1. Community
2. Developer - Zendesk Apps Framework (ZAF)
3. Is it possible to use existing domain to request for Global OAuth Client without renaming ?

Hi Greg Katechis Thanks for your quick reply. I will make a try based on your suggestion. Thanks! 

• View comment
• Mike Chiu
• Created May 05, 2022 02:53
• 0 votes

1. Community
2. Developer - Zendesk APIs
3. Differences between Ticket Audits API, Webhook, Incremental Export API and Audit Logs API

Hi Greg Katechis,   After doing some very rough test between ticket_audits API and `ticket_events` incremental export api with sideload comment_events, got some notes here: 1) ticket_audits contain...

• View comment
• Mike Chiu
• Edited April 29, 2022 07:55
• 0 votes

1. Community
2. Developer - Zendesk Apps Framework (ZAF)
3. Is it possible to create service account to grant access in case the token invalidated after user is deleted ?

Hi Kay, Yes, finally I didn't use API token for my implementation due the scoped access. But there's no scope setting for some API like incremental export, ticket_audits ,..., etc and have to ask f...

• View comment
• Mike Chiu
• Created April 29, 2022 07:36
• 0 votes

1. Community
2. Developer - Zendesk APIs
3. Differences between Ticket Audits API, Webhook, Incremental Export API and Audit Logs API

Hi Greg Katechis, Thanks for your reply, sure I will test the export API with service load user.  Will keep updated.  Thanks. 

• View comment
• Mike Chiu
• Created April 27, 2022 03:20
• 0 votes

1. Community
2. Developer - Zendesk APIs
3. Differences between Ticket Audits API, Webhook, Incremental Export API and Audit Logs API

Hi Greg Katechis, Thanks again and there's one thing I want to make sure. Does incremental export API with service load "user" could cover all the results returned from auditlogs API? Want to make ...

• View comment
• Mike Chiu
• Created April 23, 2022 04:08
• 0 votes

1. Community
2. Developer - Zendesk APIs
3. OAuth with specific scopes not work

Hi Greg Katechis, Thanks for you reply, on my testing, there is no specific scope for incremental export API either. it would be appreciated if you can send Incremental Export API scope to discuss ...

• View comment
• Mike Chiu
• Created April 23, 2022 04:03
• 0 votes

1. Community
2. Developer - Zendesk APIs
3. OAuth with specific scopes not work

Hi Eric,  The scopes for access token retrieval works now. But there's an issue for `ticket_audits` retrieval. When I use "tickets:read auditlogs:read users:read" as my requested scopes and get acc...

• View comment
• Mike Chiu
• Created April 22, 2022 03:29
• 0 votes

1. Community
2. Developer - Zendesk Apps Framework (ZAF)
3. Is it possible to create service account to grant access in case the token invalidated after user is deleted ?

Hi Stefan,    I see, thanks for your reply :) 

• View comment
• Mike Chiu
• Created April 13, 2022 03:48
• 0 votes