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Manisha

Joined Oct 07, 2022

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Last activity Aug 28, 2024

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Latest activity by Manisha

Manisha commented,

CommentTicket customization

We are able to enter hyphen in number/numeric field. Is it normal?

View comment · Posted Aug 28, 2024 · Manisha

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Manisha commented,

Community comment Feedback - Ticketing system (Support)

We want to know many responses were received on EVT/side conversation and ticket status has not changed or the reply has not sent back to the requester.

View comment · Posted Mar 09, 2023 · Manisha

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Manisha commented,

CommentManaging your email

Hi Dane,

 

But the reason of suspension is mentioned as Automated response email. But the email we got was clearly not auto-generated. 

Can you tell us the possible reasons why zendesk detected it as such?
 
The email says that it originated from outside Client since the employee used their local Client email. Do you think that has to do with it being suspended and detected as auto-generated?
 
Will greatly appreciate your response.

View comment · Edited Oct 12, 2022 · Manisha

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Manisha commented,

CommentManaging your email

Will a ticket get suspended if the email subject includes FWD: or [EXT]?

View comment · Posted Oct 07, 2022 · Manisha

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