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Antoine STOENESCU's Avatar

Antoine STOENESCU

Joined Aug 22, 2023

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Last activity Jan 23, 2025

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ACTIVITY OVERVIEW

Latest activity by Antoine STOENESCU

Antoine STOENESCU commented,

CommentTicket automation and collaboration

Hello! When will custom intent be available for the AI agent in the Messaging Chatbot ? Thanks.

View comment · Posted Jan 23, 2025 · Antoine STOENESCU

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Antoine STOENESCU commented,

Community comment Q&A - Help center and community

Eric, you're the man! Thank you, it works for me too 😊

(It just lacks the last } , it's just a copy-paste issue I believe! For the others that might be impacted)

View comment · Posted Aug 07, 2024 · Antoine STOENESCU

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Antoine STOENESCU commented,

Community comment Q&A - Help center and community

Hello Eric, same for me. Worked fine until now, but now it's not working anymore. That's my code : 

 

I personally use a theme from Lotus, I'll also message them just in case.

var tagsToRemove = ['XXXX'];

function removeTagsWeDontWant() {
 $('.nesty-panel').on('DOMNodeInserted', function(e){
   for(var i in tagsToRemove) {
     $('li#' + tagsToRemove[i]).remove();
   }
 });
};
removeTagsWeDontWant();

Thank you.

View comment · Posted Aug 05, 2024 · Antoine STOENESCU

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Antoine STOENESCU created a post,

Post Feedback - Chat and Messaging (Chat)

Hi!

As the bot generates the translations automatically, some words are not translated the right way, and it could be interesting to have control over some words in order to avoid these bad translations.

In our case, the translations of the word "Review" are bad, and it's a word very used by our customer. It's pretty much as if in the Zendesk bot, the word "Ticket" was translated "Billet", it wouldn't make sense as it's the key word for your business.

Thanks !

Posted Aug 22, 2023 · Antoine STOENESCU

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