Moe Elb
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Last activity
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Activity overview
Latest activity by Moe Elb-
Moe Elb created a post,
Seperate SLA for First reply time and Requester wait time
Hello, I have an SLA Policy which includes two targets (First Reply Time and Requester Wait Time), both with different targets per priority. The SLA is calculated on both targets. Now, I want to c...
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Moe Elb commented,
Hello Team, Is there a way to add 2 columns on a table where 1 is 'Tickets' and the other is 'Tickets with certain tags'? As in the metrics, they are only 1 item (Tickets) but in the table, I want ...
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Moe Elb commented,
Hello Team, Can I pick default ticket groups for a clone of the support dashboard? Thanks
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Moe Elb commented,
I'm trying to filter with the dates to get the number of open tickets within a time range (without filtering with created date or solved date), is this available ?
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Moe Elb commented,
Hello, I need to generate a Zendesk explore report for the number of open tickets per customer. The problem is that i always have to filter with the ticket created date, solved date, or update dat...
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Moe Elb commented,
Hello Team , Can i use the live dashboard feature (near realtime) for any dashboard that I generate in normal dashboard tab ? Thanks