
Mohamed Elbawab
Joined May 04, 2022
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Last activity Apr 02, 2024
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Latest activity by Mohamed Elbawab
Mohamed Elbawab commented,
Hello Team,
Is there a way to add 2 columns on a table where 1 is 'Tickets' and the other is 'Tickets with certain tags'? As in the metrics, they are only 1 item (Tickets) but in the table, I want to split them into all tickets for 1 column and tickets with certain tags for the other column.
View comment · Posted Mar 28, 2023 · Mohamed Elbawab
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Mohamed Elbawab commented,
Hello Team,
Can I pick default ticket groups for a clone of the support dashboard?
Thanks
View comment · Posted Dec 13, 2022 · Mohamed Elbawab
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Mohamed Elbawab commented,
I'm trying to filter with the dates to get the number of open tickets within a time range (without filtering with created date or solved date), is this available ?
View comment · Posted Nov 09, 2022 · Mohamed Elbawab
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Mohamed Elbawab commented,
Hello,
I need to generate a Zendesk explore report for the number of open tickets per customer. The problem is that i always have to filter with the ticket created date, solved date, or update date.
I just need to check daily the number of tickets for a customer (not filtering if they were created, closed or updated).
One more thing, if 2 tickets were opened on a day and not solved, they should appear on the next day as they were not solved.
View comment · Posted Nov 09, 2022 · Mohamed Elbawab
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Mohamed Elbawab commented,
Hello Team ,
Can i use the live dashboard feature (near realtime) for any dashboard that I generate in normal dashboard tab ?
Thanks
View comment · Posted May 04, 2022 · Mohamed Elbawab
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