Jorn
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Total activity25
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Last activity
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Activity overview
Latest activity by Jorn-
Jorn commented,
Hi Toby Sterrett. It was ticket number 11150901, but it got solved eventually. Looking forward to your update!
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Jorn commented,
Markus Schulz Were you able to disable the auto created 'signatures'?I'm in contact with a Zendesk agent, which repeatedly is telling me they can't remove it (despite Toby Sterrett 's message).
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Jorn commented,
Toby Sterrett Any news about this matter? We're not able to use the side conversations for any outbound messages.
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Jorn commented,
Peter HochstrasserAlready thought there was no solution within Zendesk itself, big bummer.I'll give it a try by setting a trigger on ticket creation and let the API call do it's work at first.
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Jorn commented,
Peter Hochstrasser thanks for this solution, the webhook works as a charm.But, I only want to run the trigger when a specific follower is added. Do you have an idea how to do this? Since it isn't s...
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Jorn commented,
I have problems with a similar setup. I've got an automation adding a reply and putting the ticket to open when Hours since pending > 168 hours. But I want it to run, when hours since the last repl...
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Jorn commented,
We've got exactly the same issue, we and our customers use a hashtag in combination with the order number. So it automatically creates not exiscting ticket hyperlinks.Think this is kinda strange be...