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Charlene Javier
Joined Feb 28, 2023
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Last activity Oct 13, 2023
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Latest activity by Charlene Javier
Charlene Javier commented,
I have a situation where a person attempted to forward an email they received to our support email that routes to zendesk, however, that person's tickets have not been sending. If one of the potential emails in the forwarded thread is a suspended user, would this void the ticket being created when sent via email?
View comment · Posted Oct 13, 2023 · Charlene Javier
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Charlene Javier created a post,
Is it possible to use the Answer bot across multiple brands? It seems via the Channels option you and differentiate bot usage.
Posted Feb 28, 2023 · Charlene Javier
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Charlene Javier commented,
Hi Team,
Is it possible to use an Answer Bot if we have multiple Brands via ZD?
Seems as though we can being that there are Channels now added.
View comment · Edited Feb 28, 2023 · Charlene Javier
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