Joanne Giang

Ifra Saqlain I was able to change the Zendesk standard title 'description' to 'share feedback'. Now the 'description' field is no longer a requirement and someone can submit the form but it won't create a ticket in Zendesk. We are using this form for our internal customer portal, so a Zendesk login is not required.

I tried the code below as I found it in another Zendesk article, but it doesn't seem to work. Are you able to help me with making the required field a requirement for submission? Below are two different scenarios I'm running into. 

I am running into two issues:

1) When I am logged in as Zendesk admin, I get the form view I want where email is optional and the description is required, see below. I can submit the ticket with only the description field completed and it'll create a ticket in Zendesk.

• Without logging into Zendesk, this is the ideal customer experience I want since this form is on our customer portal. 

2) When I am not logged into Zendesk, the email and description fields can be bypassed, and it won't go anywhere. If our customer only fills out the description field, it won't go into Zendesk. Both email and description are required, but it doesn't give the Zendesk standard 'error message'.

 

Thanks so much in advance for your help!

Gorka Cardona-Lauridsen through another community message, I changed the title of the 'description' to 'share a feedback' and now it bypasses the email and description field requirement when submitting the form.  

Here's the code I entered that didn't seem to work. Do you have any idea how I can make the requirement into effect? 

 

Here's the code I entered that changed the title and caused the issue 

Hi Ifra Saqlain, I'm trying to edit the title on my form and followed the steps above, but it doesn't seem to be showing the title on the Form. I want to change the 'Submit a request' to 'Submit feedback'. 

I see the title as it's loading and then the form's tip covers it. Did I enter the code in the right place?