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Atul Upadhyay

Joined Mar 17, 2022

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Last activity May 09, 2024

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ACTIVITY OVERVIEW

Latest activity by Atul Upadhyay

Atul Upadhyay commented,

CommentZendesk messaging

As per your plan, the messaging trigger should be LIVE for phase 3, but I can't see yet in my account. Can you confirm if the changes are LIVE? - https://support.zendesk.com/hc/en-us/articles/5973077601562-About-messaging-triggers-in-Admin-Center

View comment · Posted May 09, 2024 · Atul Upadhyay

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Atul Upadhyay created a post,

PostZendesk Support EAP - Triggers on Custom Objects

Hi,

I want to check the requester's email in a trigger. For example if abc@xyz.com sends an email to my email channel nbreview@zendesk.com then I would like to check abc@xyz.com. Can you please let me know the file name to check the requester's email?

Atul

Posted Dec 08, 2023 · Atul Upadhyay

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Atul Upadhyay commented,

Community comment Feedback - Ticketing system (Support)

Do we have BCC option in outgoing emails? If yes then can we automate to the default email for all tickets?

View comment · Posted Nov 06, 2023 · Atul Upadhyay

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Atul Upadhyay commented,

CommentAdditional ticket channels

How long the requests stays? Is there a time limit?

View comment · Posted Mar 01, 2023 · Atul Upadhyay

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Atul Upadhyay commented,

CommentReporting for Talk

What is the difference between Customer and External leg type? Also there is a Supervisor type as well, is this a team lead role in Zendesk?

View comment · Edited Feb 28, 2023 · Atul Upadhyay

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Atul Upadhyay commented,

CommentTicket automation and collaboration

We are try to create a view for all child tickets. Is it possible? If yes then what condition do I need to write?

View comment · Posted Dec 02, 2022 · Atul Upadhyay

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Atul Upadhyay commented,

CommentBuilding reports

Hi, Can you please help to find the respective API end points to get the details for "Updates history metrics"? I am not able to find any field that related to [Update ID] in explore.

View comment · Posted Oct 28, 2022 · Atul Upadhyay

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Atul Upadhyay commented,

Community comment Developer - Zendesk APIs

The user id should be /token

example - first.last@gmail.com/token

View comment · Posted Sep 20, 2022 · Atul Upadhyay

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Atul Upadhyay created a post,

Post Developer - Zendesk APIs

How can I create bulk categories or articles using API?

I am able to create one category at a time but when I try below code for more than one categories then it fails. Do we have any other alternatives?

 

{
    "category": [ 
        {
            "position": 0,
            "name": "Agents2",
            "description": "",
            "locale": "en-us",
            "source_locale": "en-us",
            "outdated": false
        }

,
        {
            "position": 1,
            "name": "Agent3",
            "description": "",
            "locale": "en-us",
            "source_locale": "en-us",
            "outdated": false
        }
    ]
}
 

 

Posted Apr 28, 2022 · Atul Upadhyay

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Atul Upadhyay commented,

CommentTicket management

Is there a way to hide the custom fields on user ticket if they are empty (end user has not entered the details as they are optional)? We want to show only those custom fields to the agent which are filled up by the end user. 

Thanks,

Atul

View comment · Posted Mar 17, 2022 · Atul Upadhyay

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