Atul Upadhyay
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Last activity
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Activity overview
Latest activity by Atul Upadhyay-
Atul Upadhyay created a post,
Requester email in trigger
Hi, I want to check the requester's email in a trigger. For example if abc@xyz.com sends an email to my email channel nbreview@zendesk.com then I would like to check abc@xyz.com. Can you please let...
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Atul Upadhyay commented,
Do we have BCC option in outgoing emails? If yes then can we automate to the default email for all tickets?
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Atul Upadhyay commented,
How long the requests stays? Is there a time limit?
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Atul Upadhyay commented,
What is the difference between Customer and External leg type? Also there is a Supervisor type as well, is this a team lead role in Zendesk?
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Atul Upadhyay commented,
We are try to create a view for all child tickets. Is it possible? If yes then what condition do I need to write?
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Atul Upadhyay commented,
Hi, Can you please help to find the respective API end points to get the details for "Updates history metrics"? I am not able to find any field that related to [Update ID] in explore.
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Atul Upadhyay commented,
The user id should be <email id>/token example - first.last@gmail.com/token
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Atul Upadhyay commented,
Does IP restriction applies on JWT token integration?
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Atul Upadhyay created a post,
Bulk API call
How can I create bulk categories or articles using API? I am able to create one category at a time but when I try below code for more than one categories then it fails. Do we have any other alterna...
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Atul Upadhyay commented,
Is there a way to hide the custom fields on user ticket if they are empty (end user has not entered the details as they are optional)? We want to show only those custom fields to the agent which ar...