ervin jason
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Activity overview
Latest activity by ervin jason-
ervin jason commented,
Yes, old tickets and the metrics that were already recorded on those tickets won't be affected. New schedules will only apply moving forward to newly submitted tickets, and to metrics that have ye...
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ervin jason commented,
Hi Gab, Thank you for clarifying it. New schedules won't affect the historical data and won't be applied on older tickets. Okay. I understand. Ticket metrics like First reply time recorded on ti...
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ervin jason commented,
I set our agent schedules for 9am - 5:30pm, however, but I arrived there was no schedule set. When I pull data from before the schedule was set, will the new schedule apply to it? For example: if I...