Carla Mitchell

1. Guide
2. ...
3. Host mapping
4. Why doesn't the CNAME record of my subdomain propagate with CloudFlare?

I am experiencing the same issue. I had set up a cname with our subdomain and it seemed to work until just last week when Cloudflare has decided we are forbidden!What do I need to resolve this issu...

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• Carla Mitchell
• Created October 31, 2022 15:09
• 0 votes

1. Support
2. ...
3. Email
4. Getting started with email - Part 1: How the email channel works

I have clients that insist on sending an email for Support and I want them to only go to Zendesk and open a ticket.  The reason for wanting the ticket is that i need specific fields answered for bu...

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• Carla Mitchell
• Created October 04, 2022 13:35
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. Explore: Ticket resolution time without time between solved and closed

Also interested in this :)  

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• Carla Mitchell
• Created July 29, 2022 17:00
• 0 votes

1. Support
2. ...
3. Agent guide for Support
4. Using Slack in side conversations

was there a change to the way Zendesk sends updates to Slack?We have set up a channel on slack (zendesk updates) that notifies us of all ticket activity - it broke as of March 17th.   Thanks

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• Carla Mitchell
• Created March 18, 2022 19:50
• 0 votes