Carla Mitchell

1. Account
2. ...
3. Accounts and billing
4. Managing invoices

How can i get a detailed breakdown of the invoice?  It is significantly higher than the year before and I want to know what I'm paying for and how many seats etc

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• Carla Mitchell
• Created February 24, 2023 20:45
• 0 votes

1. Community
2. Feedback - Reporting and analytics (Explore)
3. Please add Ticket ID to the Search dataset

Is there any update to this?Do you have an ETA to have this implemented?I really need to know the Ticket ID's when i do a search so that I can drill further down into the ticket - i can get broad s...

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• Carla Mitchell
• Created January 19, 2023 15:39
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Ticket export tool for End-users (Export tickets by organization)

Thanks John - Im trying to use Explorer  and although powerful, is not intuitive. I think I found a way to get what i need 

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• Carla Mitchell
• Created January 16, 2023 20:45
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Ticket export tool for End-users (Export tickets by organization)

I need to get a list of all tickets within the last year for one of my clients. Seems I can only pull a list of tickets for half a year at best. I need to go through these tickets and identify whic...

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• Carla Mitchell
• Created January 16, 2023 18:54
• 0 votes

1. Guide
2. ...
3. How to manage the help center
4. Why doesn't the CNAME record of my subdomain propagate with CloudFlare?

I am experiencing the same issue. I had set up a cname with our subdomain and it seemed to work until just last week when Cloudflare has decided we are forbidden!What do I need to resolve this issu...

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• Carla Mitchell
• Created October 31, 2022 15:09
• 0 votes

1. Email
2. Getting started with email
3. A complete guide to understanding email in Zendesk - Part 1: How the email channel works

I have clients that insist on sending an email for Support and I want them to only go to Zendesk and open a ticket.  The reason for wanting the ticket is that i need specific fields answered for bu...

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• Carla Mitchell
• Created October 04, 2022 13:35
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. Explore: Ticket resolution time without time between solved and closed

Also interested in this :)  

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• Carla Mitchell
• Created July 29, 2022 17:00
• 0 votes

1. Agent guide
2. Ticket automation and collaboration
3. Using Slack in side conversations

was there a change to the way Zendesk sends updates to Slack?We have set up a channel on slack (zendesk updates) that notifies us of all ticket activity - it broke as of March 17th.   Thanks

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• Carla Mitchell
• Created March 18, 2022 19:50
• 0 votes