Alex Smith

I know a lot of folx here are upset by this aspect of the layout change, as am I.  Our company frequently works on multiple tickets from the same customer simultaneously, so this change makes it inconvenient to track all the tickets (inconvenient, not impossible).  Hopefully we can get this changed back in a future update.

That said, I really love how the composer window is now separate from the ticket comments, that will make my life so much easier.  And Zendesk is a great product over all, especially compared to the ticketing system (or lack thereof) we had before!  Thanks for all you do, and for being open to our feedback.