jamesjordan

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4
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March 19, 2022 08:58
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March 19, 2022 07:04
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Activity overview

Latest activity by jamesjordan

jamesjordan commented, March 19, 2022 07:12
Hello, is there a method to calculate the average number of touches each ticket? Can i use For Any Problem
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- jamesjordan
- Created March 19, 2022 07:12
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jamesjordan commented, March 19, 2022 07:04
thanks for the tips and connections! You're correct; in many help desk environments, ticket assignment is done in more complex ways. Chris' paper is also extremely fascinating and demonstrates a g...
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- jamesjordan
- Edited March 19, 2022 08:58
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