Michaela Sääw

Hi! Got some progress.

We got https://fortnox1409057695.zendesk.com/api/v2/ticket_fields?locale=sv to work, note that the query parameter is missing the country code. I noticed that you used the country code in your locale param, and it's strange that the format does not work for us. 

Is this by design and is it safe to use this format? To be sure the API won't stop accepting this and require se-sv all of a sudden. 

Hi again! Looks promising, however, I can't get it to work. I must be missing something on my end.

I tested directly through Postman and added the query param in the request in our code, but still no luck. 

REQUEST URL: https://fortnox1409057695.zendesk.com/api/v2/ticket_fields?locale=se-sv
FIELD {
  url: 'https://fortnox1409057695.zendesk.com/api/v2/ticket_fields/24510111.json',
  id: 24510111,
  type: 'subject',
  title: 'Subject',
  raw_title: 'Ämne',
  description: '',
  raw_description: '',
  position: 1,
  active: true,
  required: true,
  collapsed_for_agents: false,
  regexp_for_validation: null,
  title_in_portal: 'Subject',
  raw_title_in_portal: '{{dc.subject}}',
  visible_in_portal: true,
  editable_in_portal: true,
  required_in_portal: true,
  tag: null,
  created_at: '2014-08-26T12:55:02Z',
  updated_at: '2023-02-21T13:16:41Z',
  removable: false,
  key: null,
  agent_description: null
}

That doesn't seem to work for these endpoints unfortunately. It also seems to always return the english translation even though the default language is set to Swedish. So without any parameters it should return Swedish content even though we are using Dynamic Content, right?

Extract from API response. Using /api/v2/ticket_fields?locale='se-sv'

 

Hello!

We are planning on adding translations to our website. We use Zendesk forms that we fetch via the API. We have tried using dynamic content to translate the form fields. The problem is that we have not found a way to retrieve the correct translation depending on the locale of the website. We contacted your support and got it confirmed that it is not possible and that the API will only return the default language set in the Zendesk portal. 

What we would need is something like this:

/api/v2/ticket_forms/4412295082770?lang='se-sv'

/api/v2/ticket_fields?lang='se-sv'

If no language parameter is provided the default language will be returned.

We would really appreciate this feature. In the meanwhile, we will have to hardcode some translations into our form component. This is not ideal since it requires developers to update the texts.

Kind regards, Michaela 

Hello!

We are planning on adding translations to our website. We use Zendesk forms that we fetch via the API. We have tried using dynamic content to translate the form fields. The problem is that we have not found a way to retrieve the correct translation depending on the locale of the website. We contacted your support and got it confirmed that it is not possible and that the API will only return the default language set in the Zendesk portal. 

What we would need is something like this:

/api/v2/ticket_forms/4412295082770?lang='se-sv'

/api/v2/ticket_fields?lang='se-sv'

If no language parameter is provided the default language will be returned.

We would really appreciate this feature. In the meanwhile, we will have to hardcode some translations into our form component. This is not ideal since it requires developers to update the texts.

Kind regards, Michaela