DJ Jimenez
Zendesk
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Total activity256
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Last activity
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Recent activity by DJ Jimenez-
We have multiple teams using Zendesk but not all of them are using satisfaction surveys. How do the tickets belonging to the teams not using CSat affect the satisfaction prediction scores, or do t...
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[Dashboard] Set "Agent" as the default selected Role in Settings -> Agents -> Create Agents I don't see "Create Agent" under this area?
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Agents with a role permission to create group macros can also create group macros from tickets, not just personal macros.
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We seem to have ran into a bug during this update. We haven't made any changes to Roles recently but there are some roles with "Can manage Guide" unchecked that can still add and edit articles
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Thanks Jessie, It'd actually be preferable to leave that event off the audit log. Although it would be useful to see that information, it would flood it. We have about 1300 triggers so if we moved ...
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When will this bug get fixed? Changing the trigger position doesn't qualify as an update as doesn't show up in the audit log.
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Another thing about the redaction app is it does not work on closed tickets. Are there any other tools that are/will be available?
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@Andrew I've been running a URL target to auto-add cc's since mid last year and it's inconsistent (about 95% success). The failures are due to a race condition as described in this article: https:...
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Would it be possible to link incidents from the problem instead of a problem in the incident? Use case - it is possible for customers to send in tickets at the moment a problem occurs. As we're wri...
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From the comments in a different post (Rob Eyre - https://support.zendesk.com/hc/en-us/articles/203662156?page=1#comments), I tried the following and it also didn't work: {% capture tags %}{{ticket...