DJ Jimenez
Zendesk
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Total activity256
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Last activity
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Member since
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Following0 users
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Followed by1 user
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Votes136
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Subscriptions98
Comments
Votes on activity by DJ Jimenez-
Hi Gail - I have the same request as Jamey. We have a highly customized configuration and would prefer agents to reach out internally to our admins before reaching out to Zendesk Support. The help ...
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+1 for having the option to wipe number fields, date fields, and text fields for follow-up tickets via triggers natively. We can create an API target to have a trigger wipe them, but there are 2 is...
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(strikeout below) If the original security concern of a third-party reply making an update to a ticket is the fact they can cc themselves to a ticket and continue to receive updates, is converting ...
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I've found a bug, or another use case, where we need custom date fields to be cleared. Follow-up tickets do something to custom date fields regardless of if there's a value in the original ticket o...
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+1 to this. We have a couple use cases: We've expanded the Due Date functionality of Task-Type tickets to be used across various other types of tickets by creating a hidden custom "revisit date" d...
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We have multiple teams using Zendesk but not all of them are using satisfaction surveys. How do the tickets belonging to the teams not using CSat affect the satisfaction prediction scores, or do t...
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I was looking for the same thing. This article helped me out - https://support.zendesk.com/hc/en-us/articles/206286387
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I was also interested in finding out the duration spent in each ticket status. This article helped me out - https://support.zendesk.com/hc/en-us/articles/206286387
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[Dashboard] Set "Agent" as the default selected Role in Settings -> Agents -> Create Agents I don't see "Create Agent" under this area?
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"If you create a schedule, you can effectively set one so that your Zendesk is never 'Open' as such, and the calls would automatically go to voicemail." When trying to save a schedule that does not...