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Admin IT Contact Center

Joined Sep 30, 2022

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Last activity May 18, 2023

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ACTIVITY OVERVIEW

Latest activity by Admin IT Contact Center

Admin IT Contact Center commented,

Community comment Feedback - Ticketing system (Support)

Hi Zendesk,

We join this request to add a BCC function in ticket comments.

This functionality would be a tremendous benefit for all organizations and customers.

Thanks!

IT - Santalucia Servicios Compartidos

View comment · Posted May 10, 2023 · Admin IT Contact Center

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Admin IT Contact Center commented,

Community comment Feedback - Admin Center

We also need add a 'Resolved' column in this view. Doesn't matter if the change is modifying code in Help Center or if using 'custom views' as another tickets views.

Zendesk Support team, please add this need in your product backlog for deliver in next sprints.

Best regards,

Luis Reyes

View comment · Posted Apr 13, 2023 · Admin IT Contact Center

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