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Dheeraj Giroti's Avatar

Dheeraj Giroti

Joined Apr 12, 2022

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Last activity May 09, 2022

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ACTIVITY OVERVIEW

Latest activity by Dheeraj Giroti

Dheeraj Giroti commented,

Community comment Developer - Zendesk SDKs

Hi,

let me more precise with the question  ,

How by code we can check whether user is in active messaging session or not ??

View comment · Posted May 09, 2022 · Dheeraj Giroti

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Dheeraj Giroti commented,

Community comment Developer - Zendesk SDKs

Hey,

i'm using messaging sdk  the docs i referred here is https://developer.zendesk.com/documentation/zendesk-web-widget-sdks/sdks/android/getting_started/

 

Could you please help me out to know  how should i get to know is their any active messaging from user or not  in messaging sdk ?? not the chat sdk mentioned above 

View comment · Posted May 09, 2022 · Dheeraj Giroti

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Dheeraj Giroti created a post,

Post Developer - Zendesk SDKs

We have integrated the Android messaging SDK in our app.

Could you please help me out to know  how should i get to know is their any active messaging from user or not ?

 

Posted May 04, 2022 · Dheeraj Giroti

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Dheeraj Giroti commented,

Community comment Feedback - Chat and Messaging (Chat)
Yes i just tested with demo zendesk app , it's neither working on Android 11 and 12 .
 
Even i change messaging to latest version as mentioned in latest doc - https://developer.zendesk.com/documentation/zendesk-web-widget-sdks/sdks/android/getting_started/
 
define latest lib as implementation"zendesk.messaging:messaging-android:2.3.0" it's not working as expected for 11 and 12 .
 
Regards,
Dheeraj

View comment · Posted Apr 21, 2022 · Dheeraj Giroti

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Dheeraj Giroti commented,

CommentZendesk messaging

Hi , Facing Few issue with Mobile Messaging , trying to contact the customer support , but no resolution till now even no ETA for same has been provided.

Issues - 1. Bot responses being added on top of your first reply and not giving the option to continue - Android 11 Samsung

2. Crash For Android 12 via selecting image from Camera from Zendesk AttachmentActivity

Logs

Caused by java.lang.IllegalArgumentException
Couldn't find meta-data for provider with authority com.zendesk.native_messaging.fileprovider
androidx.core.content.FileProvider.parsePathStrategy (FileProvider.java:662)

androidx.core.content.FileProvider.getUriForFile (FileProvider.java:441)
zendesk.messaging.android.internal.conversationscreen.attachments.AttachmentActivity.startCamera (AttachmentActivity.kt:220) 

View comment · Posted Apr 21, 2022 · Dheeraj Giroti

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Dheeraj Giroti commented,

CommentHow to solve general issues with the account

Hi , Facing Few issue with Mobile Messaging , trying to contact the customer support , but no resolution till now even no ETA for same has been provided.

Issues - 1. Bot responses being added on top of your first reply and not giving the option to continue - Android 11 Samsung

2. Crash For Android 12 via selecting image from Camera from Zendesk AttachmentActivity

Logs

Caused by java.lang.IllegalArgumentException
Couldn't find meta-data for provider with authority com.zendesk.native_messaging.fileprovider
androidx.core.content.FileProvider.parsePathStrategy (FileProvider.java:662)

androidx.core.content.FileProvider.getUriForFile (FileProvider.java:441)
zendesk.messaging.android.internal.conversationscreen.attachments.AttachmentActivity.startCamera (AttachmentActivity.kt:220) 

 

View comment · Posted Apr 14, 2022 · Dheeraj Giroti

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Dheeraj Giroti created a post,

Post Feedback - Chat and Messaging (Chat)

Hi,

 

The messaging sdk for Android 11 causing issue while loading message , even UI hangs up in Samsung Android 11 device

Posted Apr 12, 2022 · Dheeraj Giroti

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