Harrison

1. Email
2. ...
3. How to solve issues with the email channel
4. Can one email create two tickets in different Zendesk accounts?

Will a side conversation create a ticket in the IT instance? If so that is still an issue because it creates a new ticket in IT separate from the one the requestor submitted. None of the agents in ...

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• Harrison
• Created September 21, 2023 11:49
• 0 votes

1. Email
2. ...
3. How to solve issues with the email channel
4. Can one email create two tickets in different Zendesk accounts?

We have Zendesk for IT and we added Zendesk for our HR department earlier this year. Due to privacy concerns we did what Zendesk recommended and setup HR on a separate tenant. However as is normal ...

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• Harrison
• Created September 20, 2023 13:36
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Multi tenancy email ticket creation issue.

We have this same issue. We have Zendesk for IT and we added Zendesk for our HR department earlier this year. Due to privacy concerns we did what Zendesk recommended and setup HR on a separate tena...

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• Harrison
• Created September 20, 2023 12:59
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Including {{ticket.description}} placeholder in trigger

Resurrecting this thread because it is still an issue. Not only does ticket description not work but ticket.comments doesn't either. Support confirmed that they suppress this in the initial acknowl...

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• Harrison
• Created April 26, 2023 15:20
• 0 votes