Dave Jensen
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Recent activity by Dave Jensen-
Is it possible to allow the visitor to rate the chat only when the chat has concluded? We're hoping to disable the rating option that is visible and able to be clicked throughout the chat and only ...
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+1 - Our Use Case is below: We'd like to create triggers that would generate communications to our T2 agents/Engineers/Product Teams whenever a certain threshold of certain tickets are reached. For...
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+1 this is a needed security feature. We have customers from all around the world and they are often contacting us from multiple devices so it's impossible to maintain an allowed list of IPs. We ne...
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Does anyone have advice on how to adjust the size of the boxes that the Section/Category appears in? We have 4 sections that appear in our Copenhagen Theme but I don't see anywhere to customize the...
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Is there anything in the standard Copenhagen theme I can use to add a Help Center Greeting/Overview paragraph? Currently the theme shows the top level content (i.e. multiple sections) in boxes only...
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We're trying to find a way to get the JIRA ticket to populate on a ticket field in ZD so we can do easier reporting off of our problem/incident tickets. Has anyone found a way (using triggers/autom...
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We recently added a bunch of new fields into our Zendesk/SFDC instances and just set up the mapping rules for the ticket sync. It is successfully syncing now, however I'm wondering if there is some...
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+1 on having the ability to add the ticket subject appear in this tab. Requester and Ticket ID are not unique enough for our agents to instinctively know which ticket is which without hovering over...
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Does Zendesk have a list of external image hosting options it recommends partnering with? We've currently been uploading images directly to articles and a few needs have arisen that seem like they'...
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My organization has 3 Brands, so 3 different help center. Additionally, each help center is translated into 4 languages. Does this mean I need to enter all 12 urls as properties into Google Analyti...