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Sutrisno Suryajaya

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Latest activity by Sutrisno Suryajaya
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    Sutrisno Suryajaya commented,

    Hi Sergey, Can I clarify whether you are referring to sending a structured message before the customer start a chat? If that's the case, I'm afraid that it is not possible at the moment. To better ...

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    Sutrisno Suryajaya commented,

    - Where do I hook into the current javascript of the Web Widget? What events should I listen for? You don't need to do anything with the Web Widget. If an agent sent a structured message to a visit...

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    Sutrisno Suryajaya commented,

    Hi Van, You can use either Web Widget with integrated Chat experience or your custom-build widget with Chat SDK. If you use Web Widget, you can turn on the integrated Chat experience in Widget sett...

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    Sutrisno Suryajaya created an article,

    Using structured messages in Zendesk Chat

    The structured messaging feature in Zendesk Chat allows you to provide elements that enhance and simplify a customer's chat experience. These elements include quick reply buttons, GIFs (as image i...

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    Sutrisno Suryajaya commented,

    Hi,   May I know how do you set the tag? Is it using the widget API ($zopim.livechat.addTags)? From what I observed, this API is never executed and hence the tag is never set.   Thank you!

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    Sutrisno Suryajaya commented,

    Hi Ануар, Here is an example adding it to the channel field and from field: Note that if you add it to the channel field, you will always get it for every messages (regardless it is from agent or ...

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    Sutrisno Suryajaya commented,

    Hi Prakoso,   What you are saying is correct. Invite agent does not respect the agent chat limit. Unfortunately, there is no quick workaround for this, except to make the bot maintain agents state ...

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    Sutrisno Suryajaya commented,

    Official comment

    Hi Prakoso,   Thank you for raising the issue. Like you mentioned, at the moment the button or quick reply only support 'value' property which will be the text message sent by the end-user to the a...