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Anna Valdez
Joined Jul 07, 2022
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Last activity Jul 25, 2023
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Latest activity by Anna Valdez
Anna Valdez commented,
This is happing on endusers and it is really frustrating because all the macros take the wrong name or better said the unformatted name. So then the place holders first name don´t work properly.
Example
Anna Valdez or anna.valdez
then in macros with placeholders fist name comes Hello anna.valdez instead of Hello Anna
Any idea how to fix this? This is really bad user experience for the agents
View comment · Posted Jul 25, 2023 · Anna Valdez
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Anna Valdez commented,
We need this as well! Thank you Jennifer Lockwood for posting!
View comment · Edited Jul 25, 2023 · Anna Valdez
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Anna Valdez commented,
I totally agree with Damir!
View comment · Posted Mar 28, 2023 · Anna Valdez
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Anna Valdez commented,
Thank you for posting this!
View comment · Posted Jan 24, 2023 · Anna Valdez
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Anna Valdez commented,
I like this update, thanks
View comment · Posted Nov 08, 2022 · Anna Valdez
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Anna Valdez commented,
Hi, where exactly can I set the SLA to business or calendar hours? Thanks
View comment · Posted Nov 04, 2022 · Anna Valdez
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Anna Valdez commented,
2 years and no update on this basic functionality?!
View comment · Posted Nov 03, 2022 · Anna Valdez
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Anna Valdez commented,
Zendesk any update on the above?
View comment · Posted Sep 13, 2022 · Anna Valdez
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Anna Valdez commented,
+1 It seems like Zendesk is missing another key functionality...
View comment · Posted Sep 01, 2022 · Anna Valdez
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Anna Valdez commented,
Great point Justin Aurand. Thanks for sharing
View comment · Posted Jul 07, 2022 · Anna Valdez
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