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Anna Valdez

Joined Jul 07, 2022

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Last activity Jul 25, 2023

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ACTIVITY OVERVIEW

Latest activity by Anna Valdez

Anna Valdez commented,

CommentHow to manage user access

This is happing on endusers and it is really frustrating because all the macros take the wrong name or better said the unformatted name. So then the place holders first name don´t work properly.

Example

Anna Valdez or anna.valdez

then in macros with placeholders fist name comes Hello anna.valdez instead of Hello Anna

Any idea how to fix this? This is really bad user experience for the agents

View comment · Posted Jul 25, 2023 · Anna Valdez

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Anna Valdez commented,

Community comment Feedback - Ticketing system (Support)

We need this as well! Thank you Jennifer Lockwood for posting!

View comment · Edited Jul 25, 2023 · Anna Valdez

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Anna Valdez commented,

Community comment Feedback - Ticketing system (Support)

I totally agree with Damir!

View comment · Posted Mar 28, 2023 · Anna Valdez

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Anna Valdez commented,

CommentTeam members and groups

Thank you for posting this!

View comment · Posted Jan 24, 2023 · Anna Valdez

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Anna Valdez commented,

Community comment Feedback - Ticketing system (Support)

I like this update, thanks

View comment · Posted Nov 08, 2022 · Anna Valdez

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Anna Valdez commented,

CommentMeasuring success

Hi, where exactly can I set the SLA to business or calendar hours? Thanks

View comment · Posted Nov 04, 2022 · Anna Valdez

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Anna Valdez commented,

Community comment Feedback - Ticketing system (Support)

2 years and no update on this basic functionality?!

View comment · Posted Nov 03, 2022 · Anna Valdez

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Anna Valdez commented,

Community comment Feedback - Ticketing system (Support)

Zendesk any update on the above?

View comment · Posted Sep 13, 2022 · Anna Valdez

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Anna Valdez commented,

Community comment Feedback - Ticketing system (Support)

+1 It seems like Zendesk is missing another key functionality...

View comment · Posted Sep 01, 2022 · Anna Valdez

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Anna Valdez commented,

CommentViews, ticket status, and ticket fields

Great point Justin Aurand. Thanks for sharing

View comment · Posted Jul 07, 2022 · Anna Valdez

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