Anna Valdez

1. People
2. ...
3. Team members and groups
4. Changing the default group for your account or a team member

Thank you for posting this!

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• Anna Valdez
• Created January 24, 2023 17:33
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Announcing redesigned @mentions in composer - We need your feedback :)

I like this update, thanks

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• Anna Valdez
• Created November 08, 2022 12:36
• 0 votes

1. Support
2. ...
3. Measuring success
4. Defining and using SLA policies

Hi, where exactly can I set the SLA to business or calendar hours? Thanks

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• Anna Valdez
• Created November 04, 2022 21:36
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Views limitation

2 years and no update on this basic functionality?!

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• Anna Valdez
• Created November 03, 2022 22:12
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. Can I create a ticket view based on a custom organization field

Bobby Koch could you please elaborate your suggestion, thanks. I would like to create this for our Customer Tiers which is a field sync from Salesforce Nicole Hagemann did you get any reply from Ze...

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• Anna Valdez
• Created October 31, 2022 10:38
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Formatting Descriptions on Ticket Forms

Zendesk any update on the above?

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• Anna Valdez
• Created September 13, 2022 13:50
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Add formatting (rich text editor) to dynamic content

+1 It seems like Zendesk is missing another key functionality...

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• Anna Valdez
• Created September 01, 2022 07:01
• 2 votes

1. Community
2. Zendesk Suite Q&A
3. Can I create a ticket view based on a custom organization field

Ad Astra, did Zendesk supported you on you request ? Did you find any workaround for this fields sync with Salesforce? Thank you :)

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• Anna Valdez
• Created August 04, 2022 11:23
• 0 votes

1. Support
2. ...
3. Views, ticket status, and ticket fields
4. How do I solve a ticket automatically after a certain amount of time?

Great point Justin Aurand. Thanks for sharing

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• Anna Valdez
• Created July 07, 2022 09:07
• 1 vote

1. Agent guide
2. Ticket automation and collaboration
3. Closing and reopening side conversations

Hi, I solved a ticket which had a side conversation. After the ticket was solved, the person on the side conversation replied to the email, but I didn't receive any notification for this reply nor ...

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• Anna Valdez
• Created July 07, 2022 08:01
• 0 votes