Wilhelm Lenz
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Last activity
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Activity overview
Latest activity by Wilhelm Lenz-
Wilhelm Lenz commented,
Hi Greg, I have been able to solve my problem in a different way. But now I have another question...When I replace the primary email address with a sub email address using "make_primary", it doesn'...
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Wilhelm Lenz commented,
Is it generally possible in Zendesk to change the Primary Email Address through the Support App (which I already do with my app) and then reset it again after submitting the ticket (which is not wo...
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Wilhelm Lenz commented,
Hi Greg, I have run through this with a debbugger. This breaks after I send the ticket as an agent to the requester. However, I want it to reset the Primary Email Address right after sending the me...
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Wilhelm Lenz commented,
Hello Greg,but I want to save the email to a ticket field, the code before the "client.on("ticket.submit.done")" works fine too, I have no problems with that. The problem is...when I open a ticket ...
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Wilhelm Lenz created a post,
Reset the Primary Email Address to the original value!
Hi, I have developed a Zendesk Support App that overwrites the primary email address of the end user with a sub email address of the actual requester. The sub email address is an identity of the en...
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Wilhelm Lenz commented,
Hello, I would like to use a self-developed support app to query the source email address of the requester from within a ticket. Could this problem be solved already? I can access the identities of...
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Wilhelm Lenz commented,
Hello, maybe someone can help me with my last described problem? That would be great! I'm not getting anywhere with it right now.
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Wilhelm Lenz commented,
Hi Tipene Hughes,Changing things from within style.css is not a problem. We have a client who runs a website for a brand. For this brand there are 3 sub-brands which all together should have a sing...
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Wilhelm Lenz commented,
Hello, can I change the brand colors of a guide theme from javascript? And if so, how exactly do I do that? I haven't found anything yet how exactly I can access the manifest.json in the in the scr...
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Wilhelm Lenz commented,
Hello, I am trying to replace the logo from the script.js. I have different logos in the assets folder that I want to output depending on the URL parameters. Checking for parameters works, but unf...