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Efthymis Kouzelis's Avatar

Efthymis Kouzelis

Joined Mar 08, 2023

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Last activity Sep 13, 2023

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Latest activity by Efthymis Kouzelis

Efthymis Kouzelis commented,

Community comment Feedback - Ticketing system (Support)

Hi James,

Thanks for your reply. This is really helpful on org updates.

But I still can't find anything to help me update tickets by their IDs. I can only do that through views. But what if I have a list of ticket IDs I want to update?

I suppose we need a data importer tool. Is there anything like this available?

View comment · Posted Sep 12, 2023 · Efthymis Kouzelis

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Efthymis Kouzelis created a post,

Post Feedback - Ticketing system (Support)

Hello there!

As my database of organisations is dynamic, I need to have the ability to mark these organisations.
I am using Organisation fields and Organisation tags but they are static. 

I need a way to export my organisations list and add (or remove) a single organisation tag. It is a waste of time to check and update thousands of Orgs manually.

Same goes for ticket tags. I have an external list (csv) of 800 ticket IDs in which I need to perform a bulk action -add a tag. I do not have this ability at the moment.

Please consider the above

Posted Jul 20, 2023 · Efthymis Kouzelis

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Efthymis Kouzelis commented,

Community comment Feedback - Ticketing system (Support)

Hi James, 

This is actually helpful, as there are 2-3 Orgs created daily. It can work by one-by-one for now. 

Please consider the idea of either allow us to do a bulk CSV update to set tags on orgs or use the creation date as a condition in triggers/automations.

Thanks for the help!
Efthymis

View comment · Posted Jun 05, 2023 · Efthymis Kouzelis

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Efthymis Kouzelis created a post,

Post Feedback - Ticketing system (Support)

There are several cases where I need to find out how many new Orgs have been created automatically from end users. 
For example, I need to mark all Orgs created in June as "newcomers" in order to run a pilot with them. 
At the moment, there is no way to do that in Support (only in Explore by Organization created filters). 
In Organizations page, I would like sort through creation date.
In Automations/Trigger, I would like to be able to use this as a condition.
In Views, I would like to use it as a condition

Thanks

Posted Jun 02, 2023 · Efthymis Kouzelis

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Efthymis Kouzelis commented,

CommentHelp with apps and integrations

Hello there!
I am using the integration as a simple ticket view in Salesforce. Suddenly today, when someone tries to check Zendesk view gets two red banners stating:
1. "Failed to fetch your settings. Please try again."
2.  "An error has occurred when trying to load tickets. Please check your configurations."

Can anyone help?

View comment · Posted Mar 31, 2023 · Efthymis Kouzelis

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Efthymis Kouzelis commented,

CommentExtending Zendesk

Thank you Otto for the help,

Still my main question is "what's the placeholder for an organization custom field"? Can you help?

Thanks

View comment · Posted Mar 13, 2023 · Efthymis Kouzelis

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Efthymis Kouzelis commented,

CommentExtending Zendesk

Hello all!

I've managed to create the webhooks and triggers to update tickets. I am stuck though on trying to populate a ticket custom field from a ticket.organization_custom _field.
Is there anyone here who has done it?
example
Organization_custom_field (id:34) is automatically populated through internal code.
I want this info to be transferred to a ticket_custom_field (id:45). 
I need the JSON body to do this.

Thanks in advance

View comment · Posted Mar 08, 2023 · Efthymis Kouzelis

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