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Ram Moskovitz's Avatar

Ram Moskovitz

Joined Mar 22, 2022

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Last activity Oct 04, 2022

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ACTIVITY OVERVIEW

Latest activity by Ram Moskovitz

Ram Moskovitz commented,

CommentBusiness rules

Thanks Dane. Is it possible to customize the email template using the automation or script or?

View comment · Posted Oct 04, 2022 · Ram Moskovitz

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Ram Moskovitz commented,

CommentBusiness rules

I want to customize the user account creation email so it reflects the current organization - ie if someone is at HC for org A then it should say "thanks for creating a support account with org A" where-as for org B it would say "... with org B". I can't seem to get any of the substitutions working (ie this stuff {{.....)

View comment · Posted Sep 20, 2022 · Ram Moskovitz

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Ram Moskovitz commented,

CommentManaging your email

I want to allow public access to HC, allow everyone to register for a user account, require that only registered / verified / manually-approved accounts can submit a ticket that makes it to our agents.

What's the right way to do this keeping in mind that there may be 1,000 approved ticket creators over the first few months as I rollout Zendesk powered tickets for support?

View comment · Posted Sep 20, 2022 · Ram Moskovitz

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