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Nayla McCarty

Joined Apr 29, 2022

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Last activity Dec 29, 2023

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Latest activity by Nayla McCarty

Nayla McCarty commented,

CommentBusiness rules

Good Day!

What is the best way to approach this if I want this trigger to fire when the ticket is created OR updated? Would I need to create two separate triggers? TIA!

ALL
Ticket | is | created

ANY
Assignee | is | Agent Name
Assignee | is | Agent Name
Assignee | is | Agent Name
Assignee | is | Agent Name

Action
Group | Department Name

View comment · Posted Jan 06, 2023 · Nayla McCarty

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Nayla McCarty commented,

Community comment Q&A - Users, groups, and organizations

Hi Dave Dyson (gmail),

Thank you very much for the thorough response! This helps a lot!

Nayla

View comment · Posted Jan 04, 2023 · Nayla McCarty

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Nayla McCarty created a post,

Post Q&A - Users, groups, and organizations

Good Day,

I'm trying to find the best ways to utilize the Group field. We've created various groups and would like to manually assign to a group as needed.

Also, can I make the group field visible within a Zendesk form (the default one, as we have a professional subscription)? I'm having a hard time finding the best way to do that.

I appreciate any help you can provide.

Nayla McCarty

Posted Jan 03, 2023 · Nayla McCarty

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