Recent searches
No recent searches

bunny
Joined Mar 24, 2022
·
Last activity May 16, 2023
Following
0
Followers
0
Total activity
7
Vote
1
Subscriptions
3
ACTIVITY OVERVIEW
BADGES
ARTICLES
POSTS
COMMUNITY COMMENTS
ARTICLE COMMENTS
ACTIVITY OVERVIEW
Latest activity by bunny
bunny created a post,
Hi,
I hope this message finds you well. I wanted to bring up a concern that I have come across while working on the Line migration from Channel Integration App to Social Messaging. Unfortunately, during the migration process, the externalIds were not transferred properly and are missing from the new Social Messaging platform.
Previously, when a ticket was created by Channel Integration App, it would be filed under the name "Social Messaging Channel Info" and would contain the externalId of the Line user. This externalId was then used to find the user's email and merge tickets to the same email address. This process greatly improved our customer service by allowing us to handle requests more quickly and accurately.
However, with the externalIds missing in Social Messaging, we are unable to merge all of the customer's tickets together. This has led to some confusion and delays in addressing customer inquiries. It is essential that we find a solution to this issue as soon as possible to ensure that we continue to provide top-notch customer service.
Thank you for your attention to this matter.
Posted May 16, 2023 · bunny
0
Followers
1
Vote
0
Comments
bunny commented,
+1 to implement.
View comment · Posted May 11, 2023 · bunny
0
Followers
2
Votes
0
Comments
bunny created a post,
The push push notification with Zendesk Support Mobile SDK is implemented with urban airship and webhooks.
But currently I use Google FCM to send APNS.
And currently zendesk with webhook send the different format of APNS token which can't reference to fcm to use.
I had implement a trigger and webhook to do the same as zendesk did.
But I can't use "zendesk_sdk_request_id" (which motioned in https://developer.zendesk.com/documentation/classic-web-widget-sdks/support-sdk/ios/handle_push_notifications_wh/) as placeholder in trigger.
It would be useful to have something available like {{ticket.sdk_request_id}}
Posted Mar 24, 2022 · bunny
1
Follower
1
Vote
0
Comments