Howard TestLastName
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Activity overview
Latest activity by Howard TestLastName-
Howard TestLastName commented,
I had the same issue with another provider and "workspace rules" - I mean that's a lot of fields you're hiding, but as you say it was working. We had nowhere near as many fields but same issue, an...
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Howard TestLastName commented,
This is crazy - in the last piece of software I was using the reporting was far superior, and getting agent activity throughout the day was extraordinarily easy. Thanks for the tip with the heatmap...
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Howard TestLastName created a post,
Creating a profile that can't Add a Ticket / See the Add Ticket pane
Hi, We have tried using the out of the box light agent / contributor profiles and we aren't able to find a profile that isn't given access to the "Add New Ticket" link. That New Ticket pane, has th...
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Howard TestLastName created a post,
Is it possible to hide either the "New Ticket" link under the Add tabType, or Requester field in Ticket Panel
Business case: we have a third party who we do CS for, but their VIP team works separately from their own email address - although our CS team still take the 3rd party client's VIP chats The VIP Te...