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Niklas Jensie
Joined Mar 24, 2022
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Last activity Dec 29, 2023
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Latest activity by Niklas Jensie
Niklas Jensie created a post,
Dear all,
our SLA is only based on the criteria that the ticket is classed as an incident. At the same time we don't know whether it's an incident or not until we started initial diagnosis.
Once we decide it's a Question, Task or Problem, we would like to remove the SLA policy from the ticket. Can I do that with a trigger or something?
Best Regards,
Niklas
Posted Aug 29, 2022 · Niklas Jensie
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Niklas Jensie commented,
Is it possible to "close" a line? We have 2 numbers today with different open hours (we're on the Professional Suite) and we want to prevent incoming calls on one of the line between certain hours of the day. Is there a best practice except multiple schedules which is an Enterprise feature...
View comment · Posted Aug 16, 2022 · Niklas Jensie
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Niklas Jensie commented,
I don't have that option....
//Niklas
View comment · Posted Mar 25, 2022 · Niklas Jensie
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Niklas Jensie created a post,
Is there a way to create a View based on for instance a months, i.e. All tickets created during the month of February?
Struggling with this one...
//Niklas
Posted Mar 24, 2022 · Niklas Jensie
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