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Niklas Jensie

Joined Mar 24, 2022

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Last activity Dec 29, 2023

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Latest activity by Niklas Jensie

Niklas Jensie created a post,

Post Q&A - Objects, workspaces, and rules

Dear all,
 our SLA is only based on the criteria that the ticket is classed as an incident. At the same time we don't know whether it's an incident or not until we started initial diagnosis.
 Once we decide it's a Question, Task or Problem, we would like to remove the SLA policy from the ticket. Can I do that with a trigger or something?

Best Regards,
Niklas 

Posted Aug 29, 2022 · Niklas Jensie

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Niklas Jensie commented,

CommentManaging Talk

Is it possible to "close" a line? We have 2 numbers today with different open hours (we're on the Professional Suite) and we want to prevent incoming calls on one of the line between certain hours of the day. Is there a best practice except multiple schedules which is an Enterprise feature...

View comment · Posted Aug 16, 2022 · Niklas Jensie

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Niklas Jensie commented,

Community comment Q&A - Objects, workspaces, and rules

I don't have that option....

 

//Niklas

View comment · Posted Mar 25, 2022 · Niklas Jensie

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Niklas Jensie created a post,

Post Q&A - Objects, workspaces, and rules

Is there a way to create a View based on for instance a months, i.e. All tickets created during the month of February?

Struggling with this one...

//Niklas

Posted Mar 24, 2022 · Niklas Jensie

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