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Niklas Jensie

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Activity overview

Latest activity by Niklas Jensie
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    Niklas Jensie created a post,

    Remove SLA breach timer based on Ticket Type

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    1. Community
    2. Zendesk Suite Q&A

    Dear all, our SLA is only based on the criteria that the ticket is classed as an incident. At the same time we don't know whether it's an incident or not until we started initial diagnosis. Once we...

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    Niklas Jensie commented,

    1. Talk
    2. ...
    3. Managing Talk
    4. Managing Zendesk Talk lines

    Is it possible to "close" a line? We have 2 numbers today with different open hours (we're on the Professional Suite) and we want to prevent incoming calls on one of the line between certain hours ...

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    Niklas Jensie commented,

    1. Community
    2. Zendesk Suite Q&A
    3. Creating a view based on timeframe?

    I don't have that option....   //Niklas

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    Niklas Jensie created a post,

    Creating a view based on timeframe?

    1. Community
    2. Zendesk Suite Q&A

    Is there a way to create a View based on for instance a months, i.e. All tickets created during the month of February? Struggling with this one... //Niklas

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