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Niklas Jensie

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Latest activity by Niklas Jensie
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    Niklas Jensie created a post,

    Remove SLA breach timer based on Ticket Type

    Answered

    Dear all, our SLA is only based on the criteria that the ticket is classed as an incident. At the same time we don't know whether it's an incident or not until we started initial diagnosis. Once we...

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    Niklas Jensie commented,

    Is it possible to "close" a line? We have 2 numbers today with different open hours (we're on the Professional Suite) and we want to prevent incoming calls on one of the line between certain hours ...

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    Niklas Jensie commented,

    I don't have that option....   //Niklas

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    Niklas Jensie created a post,

    Creating a view based on timeframe?

    Is there a way to create a View based on for instance a months, i.e. All tickets created during the month of February? Struggling with this one... //Niklas