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Amanda Ledeboer's Avatar

Amanda Ledeboer

Joined Apr 14, 2023

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Last activity Apr 18, 2024

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ACTIVITY OVERVIEW

Latest activity by Amanda Ledeboer

Amanda Ledeboer commented,

Community comment Feedback - Help Center (Guide)

bill cicchetti Gaurav Parbat Gorka Cardona-Lauridsen

Any more advice on how to get the actual custom statuses viewable and filterable on the customer portal list page instead of the generic status categories?

We have a few variations of the Open status and since those and On Hold tickets all show as Open to the end user, we have a lot of frustrated clients that can't actually tell what's happening with their tickets and it makes it harder for them to find what they're looking for.

 

View comment · Posted Jul 24, 2023 · Amanda Ledeboer

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Amanda Ledeboer commented,

Community comment Feedback - Ticketing system (Support)

It seems that ZenDesk is sticking to an official "no" here but this has been one of the top complaints since we went live a couple of months ago.  Our past two systems allowed us to edit notes.  Our work item tracking software - Microsoft Azure DevOps - let's us edit our discussion notes.  It's so frustrating to realize you have a typo but the only thing you can do is add another note which will distract the next person reading the information.

 

Edit - oh nice, I can edit my comment on this forum!

View comment · Edited Apr 14, 2023 · Amanda Ledeboer

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