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Amanda Ledeboer
Joined Apr 14, 2023
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Last activity Apr 18, 2024
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Latest activity by Amanda Ledeboer
Amanda Ledeboer commented,
bill cicchetti Gaurav Parbat Gorka Cardona-Lauridsen
Any more advice on how to get the actual custom statuses viewable and filterable on the customer portal list page instead of the generic status categories?
We have a few variations of the Open status and since those and On Hold tickets all show as Open to the end user, we have a lot of frustrated clients that can't actually tell what's happening with their tickets and it makes it harder for them to find what they're looking for.
View comment · Posted Jul 24, 2023 · Amanda Ledeboer
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Amanda Ledeboer commented,
It seems that ZenDesk is sticking to an official "no" here but this has been one of the top complaints since we went live a couple of months ago. Our past two systems allowed us to edit notes. Our work item tracking software - Microsoft Azure DevOps - let's us edit our discussion notes. It's so frustrating to realize you have a typo but the only thing you can do is add another note which will distract the next person reading the information.
Edit - oh nice, I can edit my comment on this forum!
View comment · Edited Apr 14, 2023 · Amanda Ledeboer
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