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Ravindranath Noolu's Avatar

Ravindranath Noolu

Joined May 11, 2022

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Last activity Jun 09, 2022

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Latest activity by Ravindranath Noolu

Ravindranath Noolu commented,

Community comment Developer - Zendesk Apps Framework (ZAF)

Thanks for your response, let me ask my question in a different way.

We have a sidebar app in which there are bunch of html form elements. We want to control the edits of those elements based on the agent roles. So we basically need to define the mapping like which element can be edited by who. I thought to define those role and element based mapping in the manifest file just like Zendesk adds "Enable Role Restrictions" and "Enable Group Restrictions" dropdowns so that they can be easily configured and fetched from ZAFClient's metadata.settings in the code

So my custom mapping element would be like "Enable FirstName Restriction", "Enable LastName Restriction" which has a dropdown that can be multi selected with agent roles. 

Is there way to configure this setting in manifest.json file 

 

View comment · Posted Jun 09, 2022 · Ravindranath Noolu

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Ravindranath Noolu commented,

Community comment Developer - Zendesk Apps Framework (ZAF)

Erica Girges

We are building a UI form in a sidebar app in which we went to control some actions based on agent's role. The plan is to create a kind of access control mapping about what custom attributes are be editable based on agents role. The deployment page has "Enable Role Restrictions" and "Enable Group Restrictions" that shows up automatically. We want to add couple of parameters replicating the dropdown selection behavior and show/hide some UI elements based on the selected Role. Is there a way to do it?

View comment · Posted Jun 03, 2022 · Ravindranath Noolu

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Ravindranath Noolu created a post,

Post Developer - Zendesk Apps Framework (ZAF)

I want to show dropdown list with values in a custom sidebar app installation page but can't find the documentation in the manifest reference. https://developer.zendesk.com/documentation/apps/app-developer-guide/setup/#type

Edited Jun 03, 2022 · Ravindranath Noolu

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Ravindranath Noolu commented,

CommentApps and the Zendesk Marketplace

Hi

Is it possible to pass runtime arguments for sidebar apps with any of the "zcli apps" commands? The idea is to not expose the parameters through manifest.json file

View comment · Posted May 12, 2022 · Ravindranath Noolu

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Ravindranath Noolu commented,

CommentEnd users and organizations

@...

My question was -  does calling the update user api to update user_fields would invoke the trigger defined for those user_fields? PUT https://{{subdomain}}.zendesk.com/api/v2/users/{userId}

I would like to know from Javascript code perspective how triggers will be invoked on user_fields modifications?

View comment · Posted May 12, 2022 · Ravindranath Noolu

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Ravindranath Noolu commented,

CommentEnd users and organizations

Hi, 

I have set up a trigger/webhook on a user's user_field dropdown attribute like this

Category: Notifications

Conditions: {user_field _value} Is Present

Actions:

Notify active webhook 

I don't see the triiger being invoked upon this api call
PUT https://{{subdomain}}.zendesk.com/api/v2/users/{userId}

{
"user": {
"user_fields": {
"custom_field":"" // Set by a Javascript upon some agent's action in the sidebar
}}}

How to make trigger work upon updating a user_field value?

View comment · Edited May 11, 2022 · Ravindranath Noolu

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