Luciano Freitas

Feedback:
Short tem - There should be at least a label or a help button next to the Views list informing about this limitation and that you should reorder Views to be able to see a newly created View.
Long term - Add a scrollbar allowing to see all the Views an agent has access to, or add a search box for Views

Since Zendesk is ignoring this for 4yrs, the solution is to use Liquid language as Ashish Divay suggested on his post.

Context: I had to integrate Service Now with Zendesk, making a two-way sync. During this, it was necessary to perform several troubleshooting tests to match fields between both applications.

The problem is: there is no way to monitor what is coming via the Zendesk API. No endpoint reached (for example: was it used Requests or Tickets API for a certain ticket update?), no payload, no headers.

What is needed: add a page to monitor incoming API calls data in detail.