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Dan Cross

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Latest activity by Dan Cross
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    Dan Cross created a post,

    Pre-set reasons for skipping while using Guided Mode

    Our teams have not launched Guided Mode yet but are preparing for it this year.  One of the challenges I see is that with the current Guided Mode functionality, Agents are provided with an open tex...

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    Dan Cross commented,

    For Skipped reason box, is there functionality to create and display a list of reasons that we can surface for Agents (not just an open text box) - this would allow us to create a more consistent p...