Dan Cross
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Total activity18
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Last activity
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Activity overview
Latest activity by Dan Cross-
Dan Cross created a post,
Allowing Timezones to show local agent time (Follow Up date/time field)
By default, timezone is shown in account owner's timezone. For a company that has their account set in PST (West Coast, USA), but have global teams, is it possible for teams to show in that team'...
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Dan Cross created a post,
Pre-set reasons for skipping while using Guided Mode
Our teams have not launched Guided Mode yet but are preparing for it this year. One of the challenges I see is that with the current Guided Mode functionality, Agents are provided with an open tex...
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Dan Cross commented,
For Skipped reason box, is there functionality to create and display a list of reasons that we can surface for Agents (not just an open text box) - this would allow us to create a more consistent p...