Gerald J
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Total activity54
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Last activity
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Activity overview
Latest activity by Gerald J-
Gerald J commented,
The custom agent statuses doesnt adjust when a group filtered is applied which defeats the whole purpose of us using this configuration. If we filter to group A, it shoud display who is online, who...
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Gerald J commented,
Will you include the custom Agent statuses in the 'Status' breakdown? This will make more sense given that we can set up custom status https://support.zendesk.com/hc/en-us/articles/4410525357594-Cr...
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Gerald J commented,
How can I exempt a scenario where an agent will assign the ticket to another group?
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Gerald J commented,
Can I use date format function to convert timestamp to yyyy-mm format. so it would still sort correctly. If yes, what is the correct syntax. thanks!
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Gerald J commented,
Is there a way that I can extract or limit the number of random tickets? for example I want to only get 10% of the total solved for the week
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Gerald J commented,
Alina Wright is this in the pipeline this year?
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Gerald J commented,
Toby Sterrett can you give us a timeline for the Side convo explore implementation?
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Gerald J commented,
Combining bookmarks and scheduled delivery, is it possible to send a report using a different bookmark setting? This will allow me to still have a default view and then have it different for anothe...
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Gerald J commented,
Andre Lee
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Gerald J commented,
Is there a way to add a custom field capturing international format telephone number for different countries. Exactly like this plug-in https://intl-tel-input.com/