Gerald J

1. Explore
2. ...
3. Explore recipes
4. Explore recipe: Auditing a random selection of tickets

Is there a way that I can extract or limit the number of random tickets? for example I want to only get 10% of the total solved for the week

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• Gerald J
• Created January 26, 2023 03:50
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Creating Subgroups to Manage Departments

Alina Wright is this in the pipeline this year?

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• Gerald J
• Created January 24, 2023 11:31
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Side Conversations in Zendesk Explore

Toby Sterrett can you give us a timeline for the Side convo explore implementation?

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• Gerald J
• Created January 19, 2023 09:32
• 1 vote

1. Explore
2. ...
3. Publishing and sharing dashboards
4. Scheduling dashboard deliveries

Combining bookmarks and scheduled delivery, is it possible to send a report using a different bookmark setting? This will allow me to still have a default view and then have it different for anothe...

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• Gerald J
• Created January 18, 2023 03:14
• 0 votes

1. Support
2. ...
3. Tickets
4. Adding custom fields to your tickets and support request form

Andre Lee

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• Gerald J
• Created November 10, 2022 07:42
• 0 votes

1. Support
2. ...
3. Tickets
4. Adding custom fields to your tickets and support request form

Is there a way to add a custom field capturing international format telephone number for different countries. Exactly like this plug-in https://intl-tel-input.com/ 

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• Gerald J
• Created November 10, 2022 07:33
• 0 votes

1. People
2. People advice and troubleshooting
3. How can I bulk upload users and specify custom roles?

How can I do this to bulk update instead my users in zendesk?

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• Gerald J
• Created November 04, 2022 07:36
• 0 votes

1. Explore
2. ...
3. Metrics, attributes, and filters
4. What does the "Null" option mean in my Explore filter?

Is there a way to hide deleted or zero/null containing values in a data filter? Example is Continent>Country. 1 dropdown for continent. If I select asia, the country filter will only show Asian cou...

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• Gerald J
• Created October 20, 2022 04:35
• 0 votes

1. Explore
2. ...
3. Explore recipes
4. Explore recipe: Finding the first assignee for a ticket

Is it possible to get the same information, first assignee name and hopefully group in the ticket and SLA dataset?

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• Gerald J
• Created September 23, 2022 04:41
• 0 votes

1. Explore
2. ...
3. Creating dashboards
4. Comparing features available in the dashboard builder

Since you will now have role permission per dashboard, will you make all dashboards visible to Admins? Shared or not

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• Gerald J
• Created July 13, 2022 11:05
• 1 vote