David Dean

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Latest activity by David Dean
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    David Dean created a post,

    Macro revisions log

    Hi All,    As our team has grown we have run into issues with macro updates. We've empowered all agents to make updates in the moment when needed for best efficiency, however now we are starting to...

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    David Dean commented,

    We're currently seeing about as many tickets solved a week with automatic answers as half an average agent completes, and it seems there is still a very long way to go with the relevance of the sug...