Hi all,

We have just rolled out Zendesk Messaging when we realised that the Pages Viewed section was redirecting to the actual pages that the end-user had gone through. We believe this is because the Messaging Bot is also setup in those pages.

For us, this is a huge security risk as those pages that the end user is going through are related to payments and we don't want those pages to be available in the tickets for anyone to click and be redirected to them. Even more, when there is some personal data of the end-user that was still showing when the clicked and where redirected to the URL...

The link did expire about 30 mins before it's creation in the Pages Viewed, but it's still unclear if this is a Zendesk measure or if it's our own security.

We need to be able to either deactivate the hyperlinks in the Pages Viewed section or to deactivate the section as a whole.

Thanks.