Susana Fernández Guinea
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Total activity73
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Last activity
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Member since
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Following0 users
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Followed by0 users
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Votes8
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Subscriptions55
Activity overview
Latest activity by Susana Fernández Guinea-
Susana Fernández Guinea commented,
It's very inconvenient that there's in incoming Messaging ticket and that we change the channel to email to solve the ticket. But if the ticket is reopened, the channel is back to messaging. This d...
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Susana Fernández Guinea commented,
It's very inconvenient that there's in incoming Messaging ticket and that we change the channel to email to solve the ticket. But if the ticket is reopened, the channel is back to messaging. This d...
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Susana Fernández Guinea commented,
There's a different colour background for internal notes, which is great! However, since we implemented Agent Workspace and Messaging, users are getting confused between emails and messaging in the...
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Susana Fernández Guinea commented,
Hi all, We have just rolled out Zendesk Messaging when we realised that the Pages Viewed section was redirecting to the actual pages that the end-user had gone through. We believe this is because ...
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Susana Fernández Guinea created a post,
Report on Macros
We would like to be able to report on Macro utilization as the Admin Page information is minimal. This would help with Macro visibility and optimise them.
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Susana Fernández Guinea created a post,
Explore Search Tool
I would like to see a more powerful search function in Explore. Ideally, we could search tags, brands, groups, etc., and it will show the Reports or Dashboards with a metric or filter that involved...
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Susana Fernández Guinea created a post,
Option to Turn On/Off Rick Text Editing
We would like to have the option to turn on and off the rich text editing in Zendesk Support.Ideally, we could even filter it by Role or Group to only allow certain users use the rick text editing ...
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Susana Fernández Guinea created a post,
Export Search
It would be great if we can export a search in Zendesk Support.We need to report on specific tickets for a one time action and creating a report takes longer that exporting the search. Creating a V...
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Susana Fernández Guinea commented,
This feature would be so convenient and time saving. It would help up keep our macros updated faster and more efficiently.
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Susana Fernández Guinea created a post,
Custom Role Permissions
It would be great if we could separate the end-user permissions "add, edit, delete for all end users" & "can add or modify groups and organizations" They are currently dependent on each other and w...