Avatar

Susana Fernández Guinea

  • Total activity
    54
  • Last activity
  • Member since
  • Following
    0 users
  • Followed by
    0 users
  • Votes
    8
  • Subscriptions
    40

Activity overview

Latest activity by Susana Fernández Guinea
  • Avatar

    Susana Fernández Guinea created a post,

    Report on Macros

    We would like to be able to report on Macro utilization as the Admin Page information is minimal. This would help with Macro visibility and optimise them.  

  • Avatar

    Susana Fernández Guinea created a post,

    Explore Search Tool

    I would like to see a more powerful search function in Explore. Ideally, we could search tags, brands, groups, etc., and it will show the Reports or Dashboards with a metric or filter that involved...

  • Avatar

    Susana Fernández Guinea created a post,

    Option to Turn On/Off Rick Text Editing

    We would like to have the option to turn on and off the rich text editing in Zendesk Support.Ideally, we could even filter it by Role or Group to only allow certain users use the rick text editing ...

  • Avatar

    Susana Fernández Guinea created a post,

    Export Search

    It would be great if we can export a search in Zendesk Support.We need to report on specific tickets for a one time action and creating a report takes longer that exporting the search. Creating a V...

  • Avatar

    Susana Fernández Guinea commented,

    This feature would be so convenient and time saving. It would help up keep our macros updated faster and more efficiently.

  • Avatar

    Susana Fernández Guinea created a post,

    Custom Role Permissions

    It would be great if we could separate the end-user permissions "add, edit, delete for all end users" & "can add or modify groups and organizations" They are currently dependent on each other and w...