Tomas Baidal

did you try with “-email:*”?? 

Hey Tipene, I logged out and in and worked, so issue was that. Many thanks for the quick support!

Ok. Is the app generating the text? If it's not the same text, I would need to know how do you generated the text in order to pass it in the weebhook. Here I send you an screenshot of the webhook:

1. Create the webhook. It should look something like this:

Endpoint: https://yourdomain.zendesk.com/api/v2/tickets/{{ticket.id}}

Request method: PUT

Authentication: (that's on you)

2. Create the trigger (conditions are on you, but ticket is created should be one)

Actions:

JSON Body (do not worry about the red icon that appears when pasting the JSON Body). This JSON body paste an internal note when trigger fires and sets status to Pending. Feel free to manipulate the JSON Body:

{
  "ticket": {
    "comment": {
      "body": "THIS IS THE INTERNAL NOTE",
      "public": false
    },
    "status": "pending"
  }

Hey Arotar.

Understood. If you want to paste an internal note once a ticket is created, you can do it via webhook inside a trigger and no app is needed. I can show you how to do it, only thing I need to know is, do you want to paste always the same text as internal note?

Where are you storing this required text? If its a free text custom field, you could use a webhook.

From the description you are giving me, I would say that the solution could be an integration with ZIS. Have you explored the capabilities it offers?

Hey Tipene,

Thanks for your reply.

App works perfectly but I can not validate and package the app. Hereby the screenshot:

I recommend you to download this playground for ZIS integrations

It helped me a lot when building and debugging ZIS integrations. 

Can you elaborate a bit more? What do you want the app to do? Do you want the agent to trigger the API requests (create ticket, etc)?

I have built a small app that allows agent to add internal notes while working on tickets and when I try to validate it, shows error, also when trying to package the app. 

I have uploaded the files here https://github.com/tbs89/zendesk_quicknote/

Can someone tell me the bug? message in terminal is not descriptive at all.

Thanks in advance.