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Viorel Parvan's Avatar

Viorel Parvan

Joined Mar 29, 2022

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Last activity May 01, 2024

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ACTIVITY OVERVIEW

Latest activity by Viorel Parvan

Viorel Parvan commented,

CommentTicket management

Thank you. You made my life easier at work.  :)

Viorel

View comment · Posted May 01, 2024 · Viorel Parvan

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Viorel Parvan commented,

CommentTicket management

Hi, 

I want to update a bulk of tickets. The tickets use a particular form with different fields. There is one particular field I want to update for all of those tickets, but the form that I use isn't found in forms drop down list. How do I insert my form in that drop down? Thank you.

View comment · Posted Apr 30, 2024 · Viorel Parvan

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Viorel Parvan commented,

Community comment Q&A - AI and automation

Hi Noly,

Yes, please create a draft for me. I tried something, but it didn't work. Here is a example:

Thanks,

View comment · Posted Dec 14, 2023 · Viorel Parvan

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Viorel Parvan created a post,

Post Q&A - AI and automation

Hello, 

I need help creating an automation. Many of my tickets don't receive a response in time and its bulking my pending inbox folder; and I would like to put them ON HOLD after 90 days have passed so I can differentiate from the rest of tickets. This should be based from the date it was first created. Can this be done?

Edited Dec 13, 2023 · Viorel Parvan

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Viorel Parvan commented,

Community comment Feedback - Ticketing system (Support)

Yes, has anything been done to be able to remove notifications that are old? They should at least disappear if you viewed them or clicked on them. Please do something about it, because my dashboard has been filling up with irrelevant information. Very difficult to filter through it. Come on!

 

Thanks

View comment · Posted Aug 26, 2022 · Viorel Parvan

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