Keiran Rice
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Recent activity by Keiran Rice-
Add a CC Based on an Organisation Field
Hi all! Our CSMs want to be notified when some of their customers raise tickets, but not for all. The way I felt best to do this was a flag on each organisation with a "Notify CSM", either Yes or...
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Create ticket from response
Feature Request Summary: Have a feature like "Close and Merge" to create new tickets Description/Use Cases: Sometimes customers respond to existing tickets with a new request. It is a bit of ma...
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Form Condition - Not Blank Option
Hi, It would be great to have a IFVALUE 'IS BLANK' and 'IS NOT BLANK' option on a Ticket Form Conditions I have a few forms where I have the same field repeated so we can do multiple tasks in on...