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Whitney Whitmoore

Joined May 31, 2022

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Last activity Sep 20, 2022

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ACTIVITY OVERVIEW

Latest activity by Whitney Whitmoore

Whitney Whitmoore commented,

Community comment Developer - Zendesk APIs

This was amazing... THANK YOU!  I really need help with the JSON body now. I keep getting an error.

 

View comment · Posted Sep 20, 2022 · Whitney Whitmoore

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Whitney Whitmoore commented,

CommentSecurity and user access in Zendesk Support

Hi Zendesk ,

can you please explain this... 

By allowing anybody to submit a ticket, you're opening Zendesk Support to anyone who wants to ask a question or report a problem.

If you want to restrict who can submit tickets, turn this option off. You will need to add users yourself.

Note that the Web Widget feature cannot be used if this option is turned off.

Why can the web widget NOT be used if I turn this off? This seems very counterproductive; the bot is hugely important to communicate to have it tied to this control. Can you please explain?

View comment · Posted Jun 28, 2022 · Whitney Whitmoore

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Whitney Whitmoore commented,

Community comment Feedback - Ticketing system (Support)

Agree with all the above!! As relatively new ZD users sometimes our unfamiliarity with the system caused early mistakes that are now skewing our reports. This NEEDS to be an option!

View comment · Posted Jun 27, 2022 · Whitney Whitmoore

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Whitney Whitmoore commented,

Community comment Feedback - Chat and Messaging (Chat)

Sebastian what a great idea!! I would love to see this implemented as well!

View comment · Posted Jun 15, 2022 · Whitney Whitmoore

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Whitney Whitmoore commented,

Community comment Feedback - Chat and Messaging (Chat)

Mick O'Donnell, Product Manager stated it would be available in 2022. It is now June of 2022. Any update on this??? This is a NEEDED upgrade to the Chat bot capabilities!!

View comment · Posted Jun 15, 2022 · Whitney Whitmoore

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