Whitney Whitmoore

1. Community
2. Zendesk APIs
3. Setting Up a Slack Notifier with Zendesk Webhooks

This was amazing... THANK YOU!  I really need help with the JSON body now. I keep getting an error.  

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• Whitney Whitmoore
• Created September 20, 2022 16:04
• 0 votes

1. Support
2. ...
3. Security and user access in Zendesk Support
4. Enabling anyone to submit tickets

Hi Zendesk , can you please explain this...  By allowing anybody to submit a ticket, you're opening Zendesk Support to anyone who wants to ask a question or report a problem. If you want to restric...

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• Whitney Whitmoore
• Created June 28, 2022 11:49
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Feature Request - Ability to edit closed tickets

Agree with all the above!! As relatively new ZD users sometimes our unfamiliarity with the system caused early mistakes that are now skewing our reports. This NEEDS to be an option!

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• Whitney Whitmoore
• Created June 27, 2022 14:42
• 4 votes

1. Community
2. Feedback - Chat and Messaging (Chat)
3. Request for Enrich text on chat bot messages, like bold,underline, highlight or the possibility of including images, hyperlinks, videos etc for all suites

Sebastian what a great idea!! I would love to see this implemented as well!

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• Whitney Whitmoore
• Created June 15, 2022 20:08
• 1 vote

1. Community
2. Feedback - Chat and Messaging (Chat)
3. possibility to start a new chat conversation in our bot

Mick O'Donnell, Product Manager stated it would be available in 2022. It is now June of 2022. Any update on this??? This is a NEEDED upgrade to the Chat bot capabilities!!

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• Whitney Whitmoore
• Created June 15, 2022 20:06
• 6 votes