Samuel Geonetta-Trihus

1. Community
2. Zendesk Suite Q&A
3. Using Power Automate Zendesk connector to create Ticket from Microsoft Forms - Responder as Ticket Requester

JFYI the other way you can go about this if you just need form responses and not a lot of other dynamic data from MS is to use Make.com or another product with an easier UX. The Power Automate Zend...

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• Samuel Geonetta-Trihus
• Created April 21, 2023 18:58
• 1 vote

1. Community
2. Zendesk Suite Q&A
3. Using Power Automate Zendesk connector to create Ticket from Microsoft Forms - Responder as Ticket Requester

Gurveer Brar thanks for commenting here. I've actually since updated my flow - I think the way I was doing it originally only works for small orgs (I think the "Get Items" users API on the Zendesk ...

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• Samuel Geonetta-Trihus
• Created April 21, 2023 18:54
• 2 votes

1. Community
2. Zendesk Suite Q&A
3. Using Power Automate Zendesk connector to create Ticket from Microsoft Forms - Responder as Ticket Requester

Hrm I can't get the image uploader to work here either... The requester_id field should just be the Zendesk "id" field - the top one in your screenshot. The only other thing that I noticed I was do...

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• Samuel Geonetta-Trihus
• Created February 16, 2023 08:27
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. Using Power Automate Zendesk connector to create Ticket from Microsoft Forms - Responder as Ticket Requester

Not sure if folks are still trying to figure this out, but I was able to get it to work by adding a step to GET the Zendesk user_id filtering by email address, and then submitting the ticket with t...

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• Samuel Geonetta-Trihus
• Created January 30, 2023 18:02
• 1 vote