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Tahlia DeMaio
Joined Dec 07, 2022
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Last activity Feb 16, 2024
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Latest activity by Tahlia DeMaio
Tahlia DeMaio commented,
CommentMetrics, attributes, and filters
I'm finding that all comment metrics are grossly under-reporting the number of responses for all of our Messaging, live chat, tickets. Should I not be expecting an "end user comment" to include every individual message a user "hits enter on" in the live chat window? Similar for "agent comments" -- does that include _every_ time they hit enter and send a snippet of a response to the chat?
View comment · Posted Feb 16, 2024 · Tahlia DeMaio
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