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Tahlia DeMaio's Avatar

Tahlia DeMaio

Joined Dec 07, 2022

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Last activity Feb 16, 2024

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Latest activity by Tahlia DeMaio

Tahlia DeMaio commented,

CommentMetrics, attributes, and filters

I'm finding that all comment metrics are grossly under-reporting the number of responses for all of our Messaging, live chat, tickets. Should I not be expecting an "end user comment" to include every individual message a user "hits enter on" in the live chat window? Similar for "agent comments" -- does that include _every_ time they hit enter and send a snippet of a response to the chat?

View comment · Posted Feb 16, 2024 · Tahlia DeMaio

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