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Edward Drack

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Latest activity by Edward Drack
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    Edward Drack created a post,

    How to assign a client ticket, to a specific member of my team

    I have a specific client, that requested the responses of only one member of my team. Is there any trigger where I can give this rule so every single ticket that this user creates goes directly to ...

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    Edward Drack commented,

    Ansolutely, Saxon Clay. We have several tags that, by automatizations are linked to several macros, which are added when the tickets are answered. These tags are linked to statuses, bugs, and main ...

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    Edward Drack commented,

    Does anyone have any recommendation (recipe to share) about how to retrieve specific reports based on tags? Would be highly appreciated. TIA

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    Edward Drack created a post,

    Suspended & Deleted Tickets Category, how to hide them

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    Hi,  I would like to know if there's any chance for the categories Suspended & Deleted Tickets Category can be hidden from the View Section. I don't want to delete them, I just want my team to be f...