Mark Pinfold
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Last activity
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Activity overview
Latest activity by Mark Pinfold-
Mark Pinfold commented,
100% agree.We have macros that transmit PDF reconciliations (for one example) to side conversations with their respective stakeholders. The ticket assignee is a member of the accounts team, the req...
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Mark Pinfold commented,
Strongly agree with this.
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Mark Pinfold commented,
Spencer HuttonCan confirm to all with this requirement that this works a charm. I use it for all sorts of functions now as the IT Coordinator at my org. My personal thanks David.
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Mark Pinfold commented,
LOVE this!One small addition which I presume would be fairly simple is the capacity to view by a 14 day timeframe as currently the jump is from 7 up to 30 days. Fortnightly would be super useful to...
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Mark Pinfold commented,
+1 on this. This is remarkably simple stuff with huge public demand. Please get something done soon other than insisting that well-paying customers fork out more cash with third parties.
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Mark Pinfold commented,
This ought to be included out of the box.Side Convos should be printed in the same order in which they are had chronologically in the lifecycle of a ticket, just the same as an internal note alread...
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Mark Pinfold commented,
Confirm the same issue with our Org.What is the ETA on this being looked at? Light agents are End Users first, and can be brought in as support to agents - exactly how they're sold to us. Why shoul...
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Mark Pinfold commented,
I can get my prefilled form to take a subject line but when trying to get it to fill a custom drop down it doesn't seem to want to "take" for whatever reason. It just passes right over the instruct...
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Mark Pinfold commented,
The best workaround I have implemented to date is creating a trigger that emails the requester that their ticket is in on hold status when an agent uses that status and explains to them what that o...
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Mark Pinfold created a post,
Allowing end users to see On-Hold
I am surprised this isn't out of the box.We are in the process of configuring and deploying a Professional Suite for our org The use case is that the agents are the operations team, and the end-use...