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Bernard Ugalde

Joined Aug 08, 2022

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Last activity Jan 05, 2024

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ACTIVITY OVERVIEW

Latest activity by Bernard Ugalde

Bernard Ugalde commented,

CommentExtending Zendesk

Can anyone confirm if a light agent can authenticate for webhooks? We downgraded a system account from Agent to light agent, and now the activity for the webhook shows the following:

 
 
 

View comment · Posted Jan 05, 2024 · Bernard Ugalde

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Bernard Ugalde commented,

CommentHow to customize the theme of the help center

Hi Ifra Saqlain,

 

That finally did it. Thank you so much.

View comment · Posted Oct 12, 2022 · Bernard Ugalde

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Bernard Ugalde commented,

CommentHow to customize the theme of the help center

Hi Ifra,

Same result, they're still there

 

View comment · Posted Oct 12, 2022 · Bernard Ugalde

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Bernard Ugalde commented,

CommentHow to customize the theme of the help center

Hi Ifra or anyone still awake,

 

I've been trying to hide the subject and description from a specific form ID 7769763237147, which is for a specific brand, but no matter how many variations of everyone's code I've pasted and published in the script.js, I can never hide and fill them, can anyone help me?

 

This is the code i have currently all the way at the bottom on my script.js

var ticketForm = location.search.split('ticket_form_id=')[1];

if(ticketForm == 7769763237147) {
$('.form-field.request_subject').hide(); // Hide subject
$('.form-field.request_description').hide(); // Hide description
$('#request_subject').val('test subject'); // autofill subject
$('#request_description').val('test description'); // autofill description
}


View comment · Edited Oct 12, 2022 · Bernard Ugalde

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